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Our Policies

Substitution Policy

Occasionally, products offered and depicted on our website may become unavailable. For this reason, The Whole Package reserves the right to substitute items of equal or greater value to ensure that your gift is delivered on time. All substitutions will be made according to our discretion and customers will not be informed of the changes.

Returns & Refunds

All gifts are in perfect condition as they leave our premises for delivery. If your package or gift is damaged in any way please advise us immediately (within 2 business days of receipt) to ensure immediate attention, either by exchange or discount on future purchases. Please contact us at customerservice@thewholepackage.ca or call (204)513-1914. If your claim is accepted we will advise the best way to return the merchandise to us. Gifts cannot be cancelled once they have left our premises to be shipped or delivered.

Allergy Alert

The Whole Package is in no way responsible for the contents of the packaged products. For this reason, we cannot be held responsible for any problems associated with allergic reactions to products. Please read the labels carefully for ingredients before consuming.

Privacy Policy

At The Whole Package, customer account information is held in strict confidence. We do not offer any of your personal information to anyone and we promise not to sell, offer, or trade information with any other organization or third party. Customer information such as name, e-mail address, mailing address, phone number, and billing information are collected for the sole purpose of providing services described on this website.

Security Policy

All account information on thewholepackage.ca is password protected to assure your privacy and security. All online transactions are encrypted through the use of Secure Socket Layer (SSL). Credit Card information will not be kept on file.

Anti-Spam Policy

By signing up for our e-mailing list you agree to receive promotional material about new products and special offers from us. If for any reason you do not wish to be contacted further, please email us at remove@thewholepackage.ca and we will respectfully remove you from our mailing list.

Use of Cookies

This site may use ‘cookies’ to store information or recognize your computer when it is logging onto our website. By using our site, you consent to the above policies. If you have any questions relating to our policies please contact info@thewholepackage.ca